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Shruti Singh Chauhan is a seasoned professional in customer success and retention marketing, currently serving as a Customer Success Manager at Insider since February 2024. Prior to this role, Shruti worked as a Retention Marketing Manager at Interflora India and held various positions at Netcore Cloud, including Manager and Assistant Manager in Customer Success. With a strong focus on omnichannel communication strategies, Shruti has enhanced engagement and ROI for diverse industries, including eCommerce and financial services. Experience includes significant client engagement at FirstHive, establishing a recruitment business at Antal International, key account management at Magicbricks, and business development for top-selling hotels at MakeMyTrip.com. Shruti holds an MBA in Marketing from ITM Group of Institutions and a Bachelor of Engineering in Biomedical Engineering from Manipal Institute of Technology.