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Caroline Holt has extensive experience in customer service management, currently serving as a Senior Manager at Orchid Cellmark since January 2009, where responsibilities include overseeing a team of over 70 administrative and customer service staff. Prior to this role, Caroline held the position of Customer Services Manager at Desso from January 2006 to November 2008. Caroline Holt holds an HNC in Psychology from St. Mary's University Edinburgh, completed in 2003.