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Andreea S. is an experienced workforce manager currently at By Miles since October 2020, responsible for key functions in workforce management, such as staff planning and employee scheduling, while collaborating with the Operations team on contact routing strategies aligned with customer experience objectives. Previously, as a Customer Experience Team Lead, Andreea oversaw day-to-day operations, ensuring adherence to SLAs and KPIs. At G2 Travel from April 2017 to October 2020, Andreea served as Customer Care Supervisor, enhancing customer engagement and achieving cost savings through effective budget planning. Earlier roles included Store Manager at COFFEESHOP COMPANY, where Andreea increased sales and customer loyalty, and Shift Supervisor and Event Coordinator at Baneasa Developments, where Andreea improved customer satisfaction and managed various operational functions. An internship at The Office of the Public Notary “Rosca Irinel Daniela” marked the beginning of Andreea's professional journey.