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Tessa Thulien is a seasoned professional with extensive experience in customer success and account management. At Zendesk since August 2013, Tessa has held various roles including Senior Manager and surpassed quotas multiple times, achieving significant growth in customer success metrics. Prior to Zendesk, Tessa served as Sales Manager at Sycle.net, focusing on customer satisfaction and retention, and held sales-driven positions at Nordstrom and Paramount Pictures. Tessa holds a Bachelor of Science in Business Administration with concentrations in Marketing and Management from the University of Colorado Boulder.