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Ruby Ross is an experienced professional currently serving as a Learning and Enablement Customer Success Manager at Schema App since June 2021, where expertise in the Schema App toolset is utilized to empower clients in authoring structured data and deploying JSON-LD markup. Prior to this role, Ruby worked as a bartender at North Star Machines À Piastres from May 2017 to September 2020, engaging with customers and sharing knowledge about pinball machines and their cultural significance. Ruby also has a background in mental health support, having facilitated Wellness Recovery Action Plan groups for McGill University students between May 2015 and April 2018. Ruby holds a Bachelor of Arts and Science in Cognitive Science from McGill University, earned between September 2013 and December 2017.