Zendesk makes better experiences for agents, admins, and customers. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Marketing

Software

Zendesk

Zendesk's headquarters in San Francisco, CA, United States

Tom Eggemeier

Chris Donato

Adrian McDermott

Ben Barclay

Shashi Upadhyay

Alexis Arnell

Olga Harvey

Sabrina Ginter

Vinay P.

Colin Murphy

Sarah Gavin

Craig Flower

Julie Swinney

Michael Curtis

Hilarie Koplow-McAdams

David Erlong

Hisham Hasan

Tarim Wasim

Stephen Ensley

Ryan Lanpher

Kelly Grier

Lila Tretikov

The Leadership Team at Zendesk is responsible for defining the company's strategic direction and fostering an innovative culture that supports the growth of both employees and customer experiences. This diverse group of executives collaborates across various functions—engineering, customer success, marketing, and operations—to ensure alignment with Zendesk’s mission of creating better experiences for agents and customers, while also championing initiatives in diversity, talent acquisition, and corporate transformation. Their collective efforts drive Zendesk's success in delivering exceptional service and maintaining its commitment to community engagement.

Leadership Team

The Customer Success and Account Management team at Zendesk focuses on building strong relationships with clients to ensure they derive maximum value from Zendesk's solutions. This team is responsible for guiding customers through implementation, providing ongoing support, and driving their success, while also identifying new opportunities for account growth and collaboration. By acting as trusted advisors, they help clients optimize their use of Zendesk products, facilitating enhanced customer experiences and satisfaction.

Customer Success and Account Management

The Engineering and Software Development team at Zendesk is responsible for designing, building, and maintaining innovative software solutions that enhance the customer experience. They focus on developing scalable and resilient systems while ensuring reliability and security. This collaborative team of engineers and data specialists fosters a culture of continuous improvement, driving technological advancements to empower both agents and customers.

Engineering and Software Development

The Sales Operations and Strategy team at Zendesk plays a vital role in optimizing sales processes and driving revenue growth. They analyze market data, develop strategic initiatives, and enhance operational efficiency to empower the sales force, ensuring alignment with the company's goals of delivering exceptional experiences to customers. Through collaboration and innovation, the team supports sales representatives with insights and tools that enable them to succeed in a competitive landscape.

Sales Operations and Strategy

The Data Analytics and Marketing Analytics team at Zendesk utilizes data-driven insights to enhance marketing strategies and optimize customer engagement. By analyzing performance metrics, market trends, and customer behaviors, the team supports effective decision-making, drives revenue growth, and improves overall marketing efficiency. Collaborating across departments, they ensure that marketing initiatives align with business goals and deliver exceptional customer experiences.

Data Analytics and Marketing Analytics

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Zendesk

Org chart

Board & advisors

Teams

Leadership Team

Customer Success and Account Management

Engineering and Software Development

Sales Operations and Strategy

Data Analytics and Marketing Analytics

Offices

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Zendesk

Org chart

Board & advisors

Teams

Leadership Team

Customer Success and Account Management

Engineering and Software Development

Sales Operations and Strategy

Data Analytics and Marketing Analytics

Offices

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