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Sylviana Ho is a seasoned professional with extensive experience in customer success and user operations. Currently serving as a Senior Customer Success Manager at Zendesk since April 2013, Sylviana previously worked at Facebook from 2007 to December 2011, holding various roles including Training and Quality Coordinator, User Operations Associate, User Insights Associate, Mobile Operations Specialist, and User Operations Analyst. At Facebook, Sylviana onboarded new hires, developed training programs, analyzed user data to enhance the user experience, and created user feedback mechanisms, all of which contributed to refining operational processes and improving user support.