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Sam Robertson is an accomplished Customer Success Manager with extensive experience in managing high-touch enterprise accounts. Currently serving as the Principal Customer Success Manager at Zendesk, Sam is responsible for a $12MM ARR book of business, focused on building strategic success plans that drive key renewals and account health. Previously, as the Director of Customer Care at Serena & Lily, Sam established a premier Customer Care organization and successfully migrated operations to the Zendesk platform. Early career roles included Director of Customer Service at Delivery Agent, Inc. and Customer Service Supervisor at AuctionDrop. Sam holds educational credentials from De Anza College.