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Joe Violante holds a B.A. in International Business and Marketing from New Jersey City University and has extensive experience in customer success, project management, and business analysis across multiple industries. Currently serving as Senior Manager of Customer Success at WorkWave since April 2018, Joe oversees critical customer relationships, manages project teams, and drives strategic alignment between product development and customer needs. Previous roles include Solution Consultant/Project Manager at Amber Road, where Joe led solution design and implementation for notable clients, and Business Analyst/Project Manager at GT Nexus, focusing on support management and process optimization. Earlier career experience includes managing customer support at NYK Line and customer service roles at Evergreen America Corporation. Joe has a proven track record in increasing revenue growth, optimizing processes, and driving cross-functional initiatives to enhance customer experiences.