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Valentina Moreno Garcia is a Customer Success Manager at Paystand, where success is evident through the high retention rate achieved by developing effective customer success strategies and enhancing customer onboarding processes. Previously, Valentina served as a Customer Success Analyst, where an 8% reduction in churn and a 27% increase in customer satisfaction were accomplished. Valentina's diverse experience includes a role as Business Development & Operations Manager at BPO Technologies, improving KPIs by 14%, and positions at Talented Partners and Avantech, focusing on operational efficiency and financial reporting. Valentina began the career as a Business Development Representative at WeWork, generating significant business opportunities. Educational accomplishments include a Diploma in Strategic Administration of Human Resources from Universidad Nacional Autónoma de México.