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Alicia Benson has extensive experience in customer service and category management, currently serving as Sr Lead Customer Service at Williams-Sonoma, Inc. since June 2020. Prior to this role, Alicia worked at RaceTrac Petroleum from January 2007 to May 2018 in various positions including Associate Category Manager, where responsibilities included managing 2,000 SKUs in General Merchandise, vendor management, sourcing, and cost negotiations. As a Category Coordinator, Alicia ensured accurate item setups and managed planograms for store assignments. Additionally, in the capacity of Inventory Accounting Associate, Alicia maintained inventory accuracy and resolved invoice discrepancies. Earlier experience includes an Accounting Clerk position at Cox Auto Trader Publishing Company and serving as an Interstate Child Support Enforcement Agent at the Georgia Department of Human Services. Alicia holds a Bachelor of Science in Psychology from Georgia State University.