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Ankita Mukherjee is a Customer Success Associate at Nestasia since October 2022, specializing in end-to-end query management, logistics, and escalation handling, with a strong ability to manage irate customers and efficiently address email inquiries. Previously, Ankita held positions at BYJU'S as an Issue Resolution Specialist, where over 60 customer calls were handled daily to resolve various grievances, and as a Student Success Specialist, providing mentoring and support to students. Ankita holds an M.A. in Communication & Journalism from Visva Bharati and a B.A. in Communicative English from Serampore College.