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Shumaila Munawar is an experienced professional with a solid background in customer care management, sales, and administrative support. Currently serving as Customer Care Manager at NStyle International since December 2019, Shumaila focuses on analyzing call center operations for digital enhancements and ensuring high-quality customer service. Prior roles include Customer Service Representative and Executive Secretary/Admin Assistant at NStyle International, as well as Sales Manager/Customer Care Manager at Master Molty Foam, where Shumaila consistently exceeded sales targets. Additional experience as a Brand Ambassador at Unilever and Front Desk Manager at G4S showcases skills in client relations, marketing insights, and effective communication. Shumaila holds a Bachelor’s degree in Commerce with a focus on Accounting and Business Management.