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Nicole Ellis has over 20 years of experience at William Osler Health System, where Nicole currently serves as Manager of Desktop Support and Service Desk, IT Project Manager, and Team Lead for Devices. Responsibilities include day-to-day support of computer devices, developing business cases for new initiatives, risk identification and planning, and optimizing device performance. Previous roles include Interim ICAT Redevelopment Manager, Technical Applications Administrator, and Technical Support Specialist, where Nicole managed Information Services projects, led application implementations, provided second-level support, and served as a liaison among end-users, system analysts, and vendors. Educational credentials include studies at Humber College from 1997 to 2008.