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Phillip Conner is a seasoned IT professional currently serving as the Head of IT Services and Support at TheKey since June 2023. Previously, Conner held the role of Technical Operations Manager II at Amazon Web Services from June 2020 to June 2023, focusing on Developer and Mobile Services within AWS Premium Support Engineering. At Capital One from May 2017 to June 2020, Conner managed collaborations for transitioning productivity tools and directed a large team addressing technical issues for over 60,000 users. Earlier experience includes team management roles at the Science Museum of Virginia and Virginia Bioinformatics Institute, overseeing technical support services and managing substantial budgets. Conner began a career in IT after earning a Bachelor of Science in Business Information Systems from Virginia Commonwealth University and has a diverse background, including early roles in the United States Marine Corps Reserves and hospitality management.