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Dalia Velez has a diverse work experience spanning over several industries. Dalia has worked at WestJet since 2017, starting as a Bilingual Service and Sales Agent and progressing to various roles such as Guest Support Specialist and Team Leader. Dalia also has experience as a Guest Service Agent at Mariott Hotel and as a Junior Support Advisor at Shopify. Prior to these roles, they held positions as a Customer Service Representative at Sutherland, a Kitchen Manager at Sobeys, a Deli Food Service Assistant at Costco Wholesale Canada, and an Assistant Restaurant Manager at A&W Restaurants Canada. Dalia also worked as a Treasury and IT Department Assistant at Tetra Pak earlier in their career.

Dalia Velez attended Maddox Academy from 1992 to 1995, where they studied to become a Bilingual Secretary. In terms of certifications, they obtained the WestJet Contact Centre Certificate from WestJet in 2018, and various LinkedIn certifications such as Creating a Leadership Development Program, Emerging Leader Foundations, Executive Presence: Tips for Women, and How to Develop your Career Plan in 2020.