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Georgi Georgiev has a robust background in customer experience management, currently serving as the Customer Experience Manager for Air Canada since April 2016, with a progression of roles including Acting Customer Experience Manager and Lead S.A. Prior to joining Air Canada, Georgi worked at Services Des Espaces Verts from September 2004 to September 2015 as a FSM. Georgi is an alumnus of Dawson College, contributing to a strong foundation in the field.