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Jennifer Mortensen has a diverse work experience spanning various roles and industries. Jennifer started their career as a Technical Writer at MCI in 2000, followed by positions at the University of Colorado Colorado Springs as an Executive Assistant to the Dean and a Graduate Recruitment Coordinator. In 2007, they became the Director of Development at KCME 88.7 FM and later transitioned to the role of Director of Alumni Relations and the Annual Fund at the University of Colorado at Colorado Springs. Since 2017, Jennifer has been working at the University of Colorado, initially as the Associate Director of Electronic Communication and currently as the Interim Director of CRM. In their current role, they lead a team and implements technology and strategy for over 300 users while collaborating with various university offices. Jennifer also plays a key role in troubleshooting and finding solutions for support issues related to Salesforce and Marketing Cloud.

Jennifer Mortensen received a Certificate in Digital and Social Media Marketing from Columbia Business School in 2021. Prior to that, they obtained a Master's Degree in Public Administration from the University of Colorado Colorado Springs from 2002 to 2004. Jennifer also earned a Minor/Certificate in Professional Writing and a Bachelor's Degree in Philosophy from the University of Colorado Colorado Springs between 1998 and 2001. In 1998, Jennifer attended Richmond, The American International University in London, although no specific degree or field of study is provided for this period. Additionally, Jennifer has obtained certifications in various areas such as Building Relationships While Working from Home, Communicating in the Language of Leadership, Delegating Tasks, and Leading and Motivating People with Different Personalities from LinkedIn. The exact months of obtaining these certifications are not provided, but they were completed in 2023.