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Nazanin Tousi is a seasoned Customer Success Manager with extensive experience in client engagement and relationship management across various sectors. Currently serving at Terra Dotta, LLC since May 2023, previous roles include Customer Success Manager at GuideCX, where responsibilities spanned strategy consulting and managing renewal processes for over 70 accounts. Nazanin completed rigorous training at SV Academy, ranking in the top 2% of applicants, and has successfully consulted for numerous organizations, including Case Western Reserve University, where as Industry Relations and Talent Manager, client engagement led to a 15% annual growth in partnered companies. Additionally, Nazanin has held roles in sales and consulting, and holds advanced degrees from Weatherhead School of Management at Case Western Reserve University and Temple University, along with a Bachelor's degree in Engineering from the University of Science and Technology.