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Maria Valot is an experienced professional with a strong background in customer success and project management. Currently serving as Chef de Projets Customer Success at Universign since December 2019, Maria has previously held key roles such as Responsable de l’expérience client at Synomia and Business Support Officer. Maria's expertise includes optimizing customer journeys, managing a client portfolio, and improving internal processes, along with significant experience in HR and administration from various roles, including an internship in HR at Mairie de Genas. Maria holds a Master 2 in Droit et Ressources Humaines from Université Lumière Lyon 2, complemented by a Master 1 in Juriste d'entreprise and dual Bachelor's degrees in Droit Privé and Psychologie from Université de Tours.