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Wally Thiessen possesses extensive experience in customer success and retention, currently serving as Sr. Manager of Customer Retention at Precisely, following a role as Program Manager for Customer Success. Prior to this, Wally held several positions at SAS, including Sr. Manager of Customer Success and Manager of Customer Loyalty & Retention, along with experience as Regional Sales Manager focused on the financial sector. Wally's academic background includes a degree from Wilfrid Laurier University and a current enrollment in the CX Leadership & Implementation Program through the Customer Experience Professionals Association, reflecting a strong commitment to advancing expertise in customer experience management.