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Natalie Johnson is an accomplished professional with extensive experience in management and support roles across various industries. Currently serving as the Manager of Product Support at UKG since March 2022, Natalie leads a team of twelve specialists, effectively managing a portfolio of over 250 mid-market accounts, significantly improving customer satisfaction, and optimizing case resolution times. Prior experience includes Tax Prep Support Manager at Optima Tax Relief, where Natalie oversaw operations for multiple locations and spearheaded training and development initiatives, as well as roles in finance and administration at Content.ad and Skechers, where strong customer service and problem-solving skills were demonstrated. An educational background from UC Irvine complements Natalie’s professional accomplishments.