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Diane Taylor has been instrumental in enhancing team dynamics and culture at Synergy Credit Union since June 2007, currently serving as the Manager of Implementation and Adoption. In this role, Diane expertly guides teams through software and process changes while promoting high engagement and maintaining Synergy's values. Diane has also contributed as a Facilitator, sharing the organization's Sales and Service Culture with new employees, and as CRM Project Lead, overseeing the introduction and enhancement of CRM solutions through collaboration and training. Prior experience includes leadership positions in the Member Contact Centre, where Diane provided coaching and support, as well as roles in credit analysis and data entry at various financial institutions. Diane is pursuing an Associate degree at the Credit Union Institute of Canada and holds several qualifications in consumer lending and general business studies.