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Jess W. has a diverse work experience spanning different industries. In 2013, they worked as a Call Center Specialist at West Corporation until 2014. Following this, in 2014, they joined ENGIE as a Data Processor, where they worked until 2015. In 2018, Jess W. became a Certified Nursing Assistant at St. James - Intermountain Health, and stayed in this role until 2019. Most recently, in 2021, they joined Submittable and held two positions: first as a Technical Support Specialist, and later as a Customer Support Specialist.

Jess W. has a Bachelor of Science (BS) degree in Information Technology with a concentration in Project Management for IT from Southern New Hampshire University, which was obtained by the end of 2023. Prior to that, in 2018 to 2019, Jess pursued pre-nursing studies at Montana Technological University. Jess also holds a high school diploma with a field of study in General Studies from Excel High School, obtained in 2006.

In addition to their formal education, Jess has obtained several certifications from Intercom. These certifications include "Be personal and efficient with human support," "Become a Conversational Support Expert," "Build an effective Conversational Support team," "Change the conversation around support as a cost center," "Designing and implementing a conversational framework for support teams," "Get ahead of known issues with proactive support," "Help customers in context with self-serve support," and "Set up Intercom for your business," all of which were obtained in October 2022. Jess also holds a certification in "Delivering a world-class customer support experience" from Intercom, which was obtained in August 2022.