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Maugro Guzman-Avila is a seasoned professional with extensive experience in technical support and quality assurance, currently serving as the Technical Support Team Manager at Smartsheet since May 2022. Prior to this role, Maugro held the position of Supervisor, Product Support at RE/MAX from July 2020 to May 2022, where responsibilities included managing a team of Product Support representatives and overseeing daily operations to ensure exceptional customer service. Maugro's experience also encompasses a Team Lead position at Accenture, focusing on business-to-business advertisement review, as well as various roles in quality assurance and training with companies such as Western Union, Major Medical Supply, Technica Solutions, and MoneyGram International. Maugro is pursuing a degree in General Studies at Arapahoe Community College, demonstrating a commitment to ongoing education.