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Natalie Ugalde is an experienced customer care manager with a proven track record in improving operational efficiency and customer service within various organizations. Currently serving at 3 Day Blinds since February 2022, Natalie focuses on enhancing the customer care department's performance through effective process improvements, data analysis, and ongoing training initiatives. Previously, Natalie worked as Call Center Manager and HIPAA Privacy & Security Officer at Complete Women Care, where leadership of a customer service team and development of operational strategies were key responsibilities. Additional roles include Strategy Supervisor at Progressive Management Systems, Collection Manager at Lakewood-Cerritos Dental Centers, and Supervisor at Western Dental Services, reflecting a strong background in team management, performance monitoring, and process optimization. Education includes attendance at Fullerton High School.