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Marco Arnone is an experienced professional in customer experience and relationship management within the luxury and fashion sectors. Currently serving as Customer Experience Manager at JIL SANDER and OTB since May 2023, Marco is responsible for CRM, training, and business intelligence. Previously held positions include Head of CRM at TRUSSARDI (2021-2023) and Global CRM Director at DOLCE&GABBANA S.r.l (2018-2021), managing client strategies and omnichannel marketing. Further experience includes roles at Bally, Acqua di Parma, LVMH, and Artemide, demonstrating a strong background in digital communication, eCommerce, and client relationship management since starting as Communication Manager at SoccerAge.com in 2002. Marco holds a Bachelor's degree in Design from Politecnico di Milano.