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Wael Ottman has a diverse work experience. Wael currently works as a Service Desk Analyst at Slipstream IT since September 2021. Prior to that, they worked at Gap Inc. from August 2019 to September 2021 as an Information Technology Technician. In this role, they were responsible for imaging PCs and Macs, managing the Avaya Telecom ticket system, running the "Tech Bar" to resolve tech issues, and providing remote assistance during the COVID-19 pandemic. Wael also has experience as an Office Assistant at Borough of Manhattan Community College from January 2016 to June 2017.

Wael Ottman's education history includes attending Borough of Manhattan Community College from 2016 to 2018. During this time, they studied Computer and Information Systems Security/Information Assurance. In addition to their formal education, Wael has also obtained various certifications in areas such as Customer Service, Cybersecurity Awareness, IT Service Desk, and Phone-Based Customer Service. These certifications were obtained from LinkedIn in September 2021.