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Jamila Souza is an experienced business analyst specializing in chargeback operations, currently working at Signifyd since October 2021. Prior to this role, Jamila held multiple positions at Nubank from March 2018 to September 2021, including Senior Financial Security Analyst and Chargeback Analyst. Previous experience also includes working as a Technical Support Advisor at Conduent and serving as an English Instructor at Qualify English School. Jamila holds a degree in Gestão Comercial from Universidade Presbiteriana Mackenzie and has completed further education in Negotiation and Conflict Management at FGV - Fundação Getulio Vargas, as well as a degree in Multimídia from Faculdade Paulista de Artes.