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Kelly Agee is a Senior Technical Writer at Shipium, where efforts focus on optimizing supply chain processes for retailers. Kelly's career includes roles as a Technical Writer at Twilio and Qsource, as well as an Organizational Development Project Specialist at Qsource. Experience also encompasses teaching technical writing at Bagley College of Engineering and serving as an English Lecturer. Previous positions include Data and Technology Consultant for the Maine Department of Education and Interim Project Manager for Publications and Dissemination at Mississippi State University. Kelly holds a Bachelor of Arts in Technical and Scientific Communication from the University of Tennessee, Knoxville, and a Master of Science in English/Language Arts Teacher Education from the University of Tennessee at Martin.