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Ashmita Bhimji is an accomplished Director of Global Customer Service at Secret Escapes since November 2015, renowned for problem-solving skills and a strong ability to enhance culture, processes, and performance improvements. With experience in leading a Customer Service strategy for a team of over 150 across five global sites, Ashmita demonstrates a results-driven approach in challenging environments. Previous roles include Senior Reservations & Customer Services Manager, Reservations & Customer Services Manager, and Customer Service Supervisor, showcasing a comprehensive background in customer service management. Prior experience at Olympic Holidays and Sainsbury's further reinforces Ashmita's commitment to exceptional customer service and team leadership. Ashmita holds a Bachelor of Arts (B.A.) in Business Tourism Management with first-class honors from the University of Hertfordshire.