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Sebastian Roca has over 17 years of experience in the technology sector, currently serving as the Head of Support at Juniper since December 2010, where responsibilities include overseeing primary customer support, performance management, and API connectivity. Previously, Sebastian Roca held roles such as Business and Performance Manager, BI Manager, Technical Account Manager, BI Analyst, and Senior Programmer, contributing to various projects focused on business intelligence and system performance. Prior roles include developer positions at Sistemas de Gestión de Baleares and Palia Hotels, managing IT and telecommunications. Educational qualifications include multiple degrees in Computer Engineering from Universitat Oberta de Catalunya and Universitat de les Illes Balears.