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Arjay Bernales is an experienced IT professional with a strong background in telecom operations and unified communications. Currently serving as IT Telecom Operations Manager at ResultsCX since August 2019, Bernales has previously held positions such as Unified Communications Manager at Acquire BPO and Technical Manager at Buroserv Australia Pty Ltd. Additional experience includes leadership roles at DTSI Group as Head of the Voice Domain and as a Tier 3 Support professional at Alorica Philippines, Inc. Bernales holds a Bachelor's degree in Computer/Information Technology Administration and Management from AMA University, complemented by a certification as an IT Security Professional in Network Security from Global Knowledge.