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Boris Espinel is an accomplished executive with extensive experience in operations and management across various sectors. Currently serving as Senior Vice President Operations LATAM at TTEC since September 2023, Boris has held key leadership positions including CEO at Sutherland, Executive Vice President of Operations at itelCX, and COO for Americas at Support.com. Notable prior roles include COO Nearshore at Teleperformance and VP, Country Manager at Sitel. Boris's career began at IBM, where responsibilities included roles as Delivery Executive for The Coca-Cola Company and several positions in Business Process Outsourcing. Educational qualifications include a Bachelor of Business Administration from Universidad de Los Andes and further studies in Commercial Management at Universidad de La Sabana.