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Suchandra Acharya has extensive work experience in customer support roles. From 1997 to 2003, they worked at DSS Mobile Communications Ltd as a Senior Customer Care Counsellor, handling customer queries, complaints, and suggestions. They were also responsible for coordinating with different departments and locations. Then, from 2003 to the present, Acharya has been with eRevMax, starting as a Manager of Customer Support and eventually becoming the Vice President of Customer Support. In this role, they managed the operations team, communicated with key accounts, achieved business targets, conducted training, and managed recruitment and MIS.

Suchandra Acharya obtained a Master of Arts degree in English Literature from Jadavpur University from 1999 to 2001. Suchandra also holds a certification in Six Sigma Green Belt, with no information provided regarding the institution or specific date of completion.