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Shashank Upadhyay, ITIL V4, has a strong background in business excellence and process management across various industries. With experience in logistics coordination, quality analysis, and customer success management, Shashank has consistently focused on maximizing customer satisfaction and process efficiency. With a B.Com in Commerce and an MBA in Finance, Shashank brings a well-rounded skill set to their current role as Senior Manager in Customer Success at Rackspace Technology.