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Letchmi Perumal has extensive work experience in the customer experience field. Letchmi is currently serving as the Head of Customer Experience at Pace Enterprise since April 2021. Before that, they worked at Expedia Group for 8 years from August 2013 to March 2021, holding the position of Senior Manager for Customer Experience at Vrbo APAC. Prior to Expedia Group, Letchmi worked at Lenovo as the Business Lead for Social Media Support from August 2011 to August 2013. Letchmi also has a long history with Yahoo! Southeast Asia where they held various managerial roles, including Manager of Quality, Process, and Policy from May 2010 to August 2011, Manager of Customer Care for India coverage from an unspecified date in 2008 to September 2010, Manager of Customer Care from an unspecified date in 2003 to September 2010, and Customer Care Specialist from June 2000 to an unspecified date in 2003.

Letchmi Perumal completed a Bachelor of Commerce degree in Marketing and Management from Murdoch University between 1998 and 2000.