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Lohany Ferreira Lima currently works at Nomad as a Customer Experience Analyst, handling incidents through Zendesk and actively communicating with customers to clarify doubts and provide guidance on app usage. Previously, Lohany worked at Bionexo in Customer Care, focusing on B2B relationships, technical support, and improving service metrics. Before that, Lohany gained experience in customer service at Hyperativa, especially in managing promotional processes like those with Visa. Lohany also has experience as a Young Apprentice in HR at Universidade Anhembi Morumbi, with responsibilities in internal communication, event preparation, and administrative tasks. Lohany is currently pursuing a degree in Public Relations at FIAM-FAAM, with additional education at Descomplica.