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Lama Harfouch is a skilled professional with diverse experience in research, customer service, and administrative roles. Currently serving as a Research Assistant at ORB International since September 2021, Lama previously worked as a Customer Service Representative at transcosmos Information Systems Ltd, where responsibilities included addressing customer inquiries using various systems such as SAP and Salesforce. Prior experience includes an Administrative Assistant role at CareCard Health Insurance Management Co, managing bilingual correspondence and processing insurance claims, as well as a Conference Assistant position at Al Andalus University for Medical Sciences, facilitating inquiries from conference guests. Lama holds a Master of Arts in American Studies from the University of Debrecen and a Bachelor's degree in English Language and Literature from Tartous University.