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Phillip Rankin has extensive experience in customer support and onboarding within the technology sector, currently serving as a Customer Support Manager at Open LMS since April 2020, where responsibilities include overseeing client support and onboarding processes. Prior to this role, Phillip held multiple positions at Blackboard from December 2013 to April 2020, including Application Specialist and Helpdesk Team Lead. Phillip's career began at NetSpot Pty Ltd, where work as a Helpdesk Support Officer was completed from October 2011 to December 2013.