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Sandra M. has extensive experience in customer service management, currently serving as the Responsable de servicio al cliente at Orange since May 2018, where responsibilities include project innovation to enhance customer experience and the integration of Artificial Intelligence in service. Previous roles at Orange include managing customer retention and account development, along with overseeing teams in call center operations focused on customer loyalty for telecommunications companies. Prior to Orange, Sandra worked at Transcom in various supervisory and coordination roles within a call center, emphasizing team performance and sales strategy development. Sandra holds a degree in Biology from Universidad Autónoma de Madrid, and has completed additional education in process analytics, Artificial Intelligence in customer experience, project management, and neurolinguistics.