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Alicia Phillips has a robust career in client solutions and administration, currently serving as Team Lead at Medavie Blue Cross since January 2005. In various roles, including Senior Corporate Account Associate and Client Service Representative, Alicia has honed expertise in managing group benefits, coordinating proposals, and leading client meetings, while also addressing escalated issues. Previous experience includes serving as a Case Management Coordinator, where responsibilities encompassed initializing disability claims and maintaining claimant records, as well as a role as a New Brunswick Prescription Drug Analyst focused on claims processing. Early career experience includes a sales associate position at Bentley Leathers Inc., which involved customer service and store operations. Alicia's educational background includes attendance at Acadia University and Atlantic Baptist University, complemented by a high school diploma from Petitcodiac Regional School.