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Marcia Robinson, MBA, is a seasoned professional with a robust background in business management and customer service. Currently serving as the Business Office Manager at LHC Group since December 2020, Marcia coordinates non-clinical operations, ensuring timely execution of all duties and providing administrative support to leadership. Prior experience includes a role as Customer Service Supervisor at Aon from November 2011 to November 2018, where Marcia led a Benefits Call Center team and facilitated calibration sessions to enhance team performance. Additionally, Marcia spent nearly two decades as a Corporate Trainer at American Express. Marcia holds a Master of Business Administration from the University of Phoenix and a Master's degree in Clinical Mental Health Counseling from Liberty University.