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Holly Rutledge currently serves as the Contact Center Operations Manager at RadNet since October 2023. Previously, Holly held the position of Patient Access Manager at Frederick Health, where leadership resulted in a 45% improvement in key performance indicators within a team of 45 specialists. Holly's experience also includes roles as Operations Manager for Optum, achieving significant savings on insurance claims, and Practice Manager at Mid-Atlantic Brain & Neurological Rehabilitation, overseeing various operational aspects. Leadership capabilities were further demonstrated as Senior Manager at UnitedHealth Group, managing a large team to complete a million housecall visits in a year. Holly's background also includes entrepreneurial experience as the owner of Authenticated Signing Services, and extensive operational management with Verizon. Educational credentials include an Associate of Arts and Sciences degree from Carroll Community College.