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Nick Conrad has a diverse work experience in the technology and customer support field. Nick began their career at Your Tech Team LLC as a Technology Support Specialist from November 2015 to September 2017. Nick then joined Ferrero as an IT Analyst in September 2017, where they were responsible for overseeing the maintenance and refresh of IT assets, managing users and computers via Active Directory, and providing Tier 2 service and support to remote and on-site users across all US business units. Currently, they are working at JumpCloud as a Customer Support Engineer, starting from March 2022.

Nick Conrad has a background in Computer Information Systems - Networking from Raritan Valley Community College. Additionally, they hold certifications as a Cisco Certified Entry Networking Technician (CCENT) from Cisco and as a Google Apps Certified Administrator from Google.