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Heli Salminen Lindgren has extensive experience in the IT industry, specializing in infrastructure incident management and support for complex systems. Currently serving as an Infrastructure Incident Manager at Iptor Supply Chain Systems since April 2019, Heli previously worked at Iptor Managed Services AB as an IBM i Hosting technician and 2nd line support from October 2015 to March 2019, managing customer LPAR hosting and supporting various ticketing systems. Earlier roles include being an Application Technician for IBM Z/OS Mainframe at Tieto and an IT Consultant at Experis IT Sweden, with a focus on mainframe operations and support. Heli's career also includes support technician positions at Stena Metall AB, Volvo IT, and Atos Origin, providing technical assistance across multiple platforms. Education was completed at Kunskapskretsen AB between 1999 and 2000.