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Vipul Mahajan is a Senior Manager at Precisely, overseeing a successful support team of 12 software support representatives since May 2020. Key achievements include improving NSat by 12%, NPS by 15%, reducing response time by 23%, and increasing growth revenue by 6.5%. Mahajan played a significant role in doubling web traffic for support-related content in 2018 and mentoring the team in knowledge base content creation to enhance customer satisfaction. Prior to this role, Mahajan worked at Pitney Bowes for over 11 years in various positions, including Project Manager and Senior Business Analyst, focusing on support team management and project delivery. Education includes a B.E. in Electrical Engineering from Jaipur Engineering College and an MBA in Information Technology from Amity University.