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Aline da Silva is a seasoned professional with extensive experience in customer support and management across multiple sectors. Currently serving as Customer Support Manager at Intelex Technologies ULC, Aline oversees global environmental, health, safety, and quality management solutions. Previously, Aline held the role of Quality and Training Manager at Teleperformance, managing training initiatives within a multinational customer service environment. Aline also served as Customer Care Manager for Latin America at Cognizant, focusing on project management and regional performance metrics. Aline began a career at DHL Express as Customer Care Supervisor, emphasizing team coaching and performance analysis. Aline's educational background includes a degree in Neuroscience and Human Performance Management from Febracis Coaching and an Executive MBA in Business Management and Logistics from FGV - Fundação Getulio Vargas.