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Jeanine Ferguson, MBA, MHRM, serves as a Senior Project Manager at InspiriTec, Inc., where responsibilities include overseeing outsource implementations and guiding contact center managers. With extensive experience at ECSI as a Project Manager in Call Center Operations, Jeanine led diverse projects and managed compliance and conversion initiatives. Jeanine also held the position of Outsource Manager, overseeing a 74-person operations team and driving operational transformations. Prior experience includes serving as Global Sourcing Manager at SAP Ariba, managing operations across North America, China, and Prague. Jeanine holds an MBA in Business Administration, a Master's degree in Human Resources Management, a Bachelor's degree in Psychology, a certification in Strategic Project Management from Villanova University, and a Workforce Management Certificate from The Call Center School.