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Melania Ekasari is a highly experienced professional in operations management, currently serving as the Global Vertical Operation Lead at Transcosmos Malaysia since April 2024. Previously, Melania held various positions at Majorel Malaysia, including Operations Manager, Team Manager, and Customer Service Team Lead, where responsibilities included overseeing departments, enhancing productivity, and driving performance metrics. Melania's career also includes roles in customer service supervision at Digi Telecommunications and quality assurance at AGL Energy, along with experience in telemarketing, broadcasting, and English training. Melania holds a Diploma in Broadcasting from Universitas Dian Nuswantoro and a Senior High School degree in Foreign Languages and Literatures from SMA Negeri 2 Semarang.